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Below you will find some trainings that will help you learn more about the Skype Operations Framework (SOF).

New trainings coming in January 2017. Register now!

  • January 17: What's new in SOF, January 2017 edition
  • January 18: Managing a high quality and reliable service delivery
  • January 19: Roles and Responsibilities beyond Skype for Business operations
  • Click here to filter for upcoming trainings!
FILTERS
The following table shows you all available SOF trainings ordered by SOF phase. The columns “Get Deployed” and “Cloud Migration” show which customer journey the trainings are part of. Click on any training to get more information. New highlight changes since December 2016.
Phases Trainings Get Deployed Cloud Migration
Overview What's new in SOF, January 2017 edition Upcoming
SOF Overview
Cloud PBX and PSTN Conferencing Get Deployed
SOF Cloud Migration Release Overview
SOF Meeting Migration Service and Regionally Hosted Meetings New
SOF Meeting Room Solutions New
Plan Envisioning: Overview and Objectives and Key Results
Envisioning: Discovery
Envisioning: Business Use Cases
Envisioning: High Level Architecture Workshop
Skype for Business Adoption Methodology and Success Framework
Network Readiness
Delivering Network Readiness
Cloud PBX, technical planning architecture session
Health Assessment Training
Persona Workshop Training
Client Migration Training
Cloud PBX Architecture, Coexistence, and Migration Workshop Training
Deliver Deployment Guidance
Polycom Phone Provisioning with Skype for Business Online
Configuring Call Quality Dashboard to monitor your Skype for Business Online Environment
Testing
Scripted user enablement
Site Rollout and Migration Planning Training
Operate Service health and service usage
Managing Call Quality
Hybrid Operate Training
Managing a high quality and reliable service delivery Upcoming
Roles and Responsibilities beyond Skype for Business operations Upcoming
Leverage the Investigate Media Quality using CQD Videos New
Overview
What's new in SOF, January 2017 edition
This session introduces you to the Skype Operations Framework (SOF) Operate Release, which covers what’s new in SOF since September 2016. This session covers updates to existing assets in the interim and new features that we have added to the SOF web site to make it easier to consume and use SOF.
CTOs, Architects, partner portfolio leads
200
Get Deployed, Cloud Migration
Recording Coming Soon...
SOF Overview
The SOF Overview session will introduce the Skype Operations Framework (SOF) which provides a structured approach to successfully plan, deliver and operate Skype for Business in the cloud This session will provide information on SOF, share reasoning behind the creation of the framework, and provide a view into the tools and assets available, illustrating how SOF is relevant to customers and partners. The session will address how SOF can be applied to deliver customer success, introduce the framework components and launch materials (tools, assets and offers), describe how to access the materials, how we will deliver updates and how to provide feedback.
The recording has been updated to reflect the changes introduced with the SOF Cloud Migration release. If you have watched the previous version of this session, please watch “SOF Cloud Migration Release Overview” to get up to date.
CTOs, Architects, partner portfolio leads
200
October 2016
Get Deployed, Cloud Migration
Cloud PBX and PSTN Conferencing Get Deployed
This session will explain the Cloud PBX and PSTN Conferencing Get Deployed offering and introduce the tools, documents and processes SOF will provides to delight customers.
Architects, partner portfolio leads, project managers
200
July 2016
Get Deployed
SOF Cloud Migration Release Overview
This session introduces you to the Skype Operations Framework (SOF) Cloud Migration Release, which covers what’s new in SOF since released in July 2016. This session covers updates to existing assets created in the interim, our delivery web site, and introduces our new Cloud Migration offer.
CTOs, Architects, partner portfolio leads
200
October 2016
Cloud Migration
SOF Meeting Migration Service and Regionally Hosted Meetings
This training session will cover the changes that we have made to SOF to incorporate the recently released Meeting Migration Service and Regionally Hosted Meetings capability. We will review updates made to existing assets and introduce a key new asset to help with planning in which regions meetings should be hosted.
Architect, consultant, project manager
200
December 2016
Get Deployed, Cloud Migration
SOF Meeting Room Solutions
This training session will cover the changes that we have made to SOF to incorporate the recently released Skype Room System devices. We will review updates made to existing assets and introduce key new assets to help with planning, delivering and operating Skype Room System devices.
Architect, consultant, project manager
200
December 2016
Get Deployed, Cloud Migration
Plan
Envisioning: Overview and Objectives and Key Results
This session introduces to the SOF envisioning process and serves as a base for the subsequent envisioning sessions. The session will cover instructions on the delivery of two Envisioning Workshops: Envisioning Kick-off and Envisioning Wrap-up. An overview of the recommended project flow, methodology, how to measure success of the project and how to deliver wrap up session will be covered.
Architect, project manager
200
July 2016
Get Deployed, Cloud Migration
Envisioning: Discovery
The Envisioning: Discovery session looks at what information is needed from the customer to minimize project risk. The session will detail how the questionnaire and other tools can be used to collect detailed information about the existing environment, and how the Readiness Assessment report can be used to highlight both concerns and blocking factors back to the customer.
Architect, project manager
200
July 2016
Get Deployed, Cloud Migration
Envisioning: Business Use Cases
Training for how to prepare and deliver an Envisioning Business Use Case workshop targeted at Skype for Business is offered through this session. The objective of this workshop is to work with customer representatives to define of a number of use cases or scenarios that will make a material difference in how people go about their day to day activities. This will not only help to refine the goals of the project, but also creates focused material to work with when preparing business cases and adoption materials. Business Use Cases define current business practice scenarios where Skype for Business Online features can be applied to deliver business impact, describes at a high level how the process would change and what the material benefit of that change is to uncover business value.
CTOs, Business Analysts, Architect, project manager
200
July 2016
Get Deployed, Cloud Migration
Envisioning: High Level Architecture Workshop
This session will walk you through the architecture envisioning workshop to create high-level solution design and the execution planning workshop that will be done as part of the envisioning process.
Architect, consultant, project manager
300
July 2016
Get Deployed, Cloud Migration
Skype for Business Adoption Methodology and Success Framework
Your rollout approach can impede or accelerate change. This session will introduce you to our Adoption Methodology and overview proven Success Factors to ensure you are setup for success. We’ll supplement the session with links and details to end user training and adoption materials – such that you have a jumping off point to launch a successful Skype for Business adoption campaign.
Architect, project manager, adoption and change managers
200
July 2016
Get Deployed, Cloud Migration
Network Readiness
The network is one of the most crucial parts when it comes to the quality of real time communication. This session will walk through the tools and processes SOF Network Readiness Assessment offers. It will serve as an introduction an overview of the Network Readiness Assessment and its position inside SOF.
The recording has been updated to reflect the changes introduced with the October 2016 release. If you have watched the previous version of this session, please watch “What's New” to get up to date.
Architect, consultant, project manager
300
October 2016
Get Deployed, Cloud Migration
Delivering Network Readiness
This session is a mock delivery of the Network Readiness Assessment, for the customer Contoso.com. This walkthrough provides a look at the overview session in practice.
This session has been replaced with an updated version in October 2016.
Architect, consultant, project manager
300
October 2016
Get Deployed, Cloud Migration
Cloud PBX, technical planning architecture session
This deep technical session is intended for detailed planning Cloud PBX and includes planning steps for three options: Cloud PBX with Microsoft PSTN calling, Cloud PBX with on premises PSTN connectivity via Cloud Connector or via on premises Skype For Business or Lync pool. In addition, the session guides you through the process of planning for voice mail and dial in conferencing. As a result of the session the partner and the customer should have an architectural document per site completed. The architectural document template also provided as part of the SOF Cloud PBX and PSTN Conferencing Get Deployed offer.
Architect, consultant, project manager
300
October 2016
Get Deployed
Health Assessment Training
To minimize project risks, assess the health of the existing environment before you deploy a hybrid configuration and migrate users online. The Health Assessment Training is an addition to the Envision: Discovery session, and addresses how existing on-premises data such as Key Health Indicators (KHI) and quality information are used to determine the health status of the existing deployment.
Architect, project manager
300
October 2016
Cloud Migration
Persona Workshop Training
The goal of the Persona Analysis, is to identify which user groups, business units, and location benefit most from migration to Skype for Business Online, based on their requirements. This session details how to deliver the Persona Workshop, use the Persona Feature Matrix spreadsheet, and make useful recommendations based on the collected insights.
Architect, project manager
200
October 2016
Cloud Migration
Client Migration Training
This session focuses on different Skype for Business clients that work with Skype for Business Online and assist you in planning migration and management methodologies for Windows clients in the organization. This session addresses the deployment and patching practices for Microsoft Office Professional 2016, and provides customizable templates that you can use in deployment and operation cycles.
Architect, consultant, project manager
200
October 2016
Cloud Migration
Cloud PBX Architecture, Coexistence, and Migration Workshop Training
This workshop details the planning of migrating to Cloud PBX from Lync Server 2013 or Skype for Business Server 2015 Enterprise Voice, including planning for Cloud PSTN Conferencing, implementation, and long-term coexistence. As the result of this workshop, the design document for the migration to Cloud PBX and hybrid coexistence, can be completed and used to guide the subsequent deployment and migration activities. This training session guides you through the workshop content and the design template provided as part of SOF assets. The session helps the organization drive and decide about all aspects of Cloud PBX implementation, coexistence, and migration.
Architect, consultant, project manager
300
October 2016
Cloud Migration
Deliver
Deployment Guidance
This session will go into detail what resources SOF provides for a successful deployment, including information about the deployment workshop and the deployment guidance checklist.
Architect, consultant, project manager
300
July 2016
Get Deployed, Cloud Migration
Polycom Phone Provisioning with Skype for Business Online
The Polycom Phone Provisioning with Skype for Business Online session, addresses the place of phones in Skype for Business deployments with Enterprise Voice. Learnings about what to consider when deploying Polycom phones and how to manage them within a Skype for Business Online environment will be shared through the session.
Architect, consultant, support
300
July 2016
Get Deployed, Cloud Migration
Configuring Call Quality Dashboard to monitor your Skype for Business Online...
The Call Quality Dashboard (CQD) is the best way to assess and monitor overall media quality health once Skype for Business Online services have been deployed. Attend this session to learn the proper setup and configurations steps required to support gaining deeps insights within Skype for Business Online environments today.
Architect, consultant
200
July 2016
Get Deployed, Cloud Migration
Testing
This session is focused on Testing activities during SOF Deploy phase. It covers the functional testing guidance workshop designed to educate the customer about Skype for Business Cloud PBX and PSTN Conferencing Testing Activities, Scope of testing, and setting customer expectations. The session will include an overview of the test matrix and templates available for successful delivery. After this session, attendees will be able to articulate the value of testing activities, required resources and will be prepared to successfully deliver engagement.
Architect, Consultant, Project Manager
200
July 2016
Get Deployed, Cloud Migration
Scripted user enablement
This session will introduce SOF content that will allow easy enablement of a large mass amount of users for Skype for Business and voice features. SOF scripts including required input files, execution, features, and execution reporting will be covered in the session.
The recording has been updated to reflect the changes introduced with the October 2016 release. If you have watched the previous version of this session, please watch “What's New” to get up to date
Architect, consultant
200
October 2016
Get Deployed, Cloud Migration
Site Rollout and Migration Planning Training
This session will introduce you to Site Rollout and Migration Playbook that focuses on the tasks and activities required to rollout CloudPBX or PSTN conferencing service to end users or migrate to online service. It covers required activities with recommended timelines on a site by site basis and focuses mainly on end users, including user enablement, clients and devices, usage and adoption. It will assist you planning your migration with smooth execution, high user adoption and minimum support needs.
Architect, consultant, project manager
200
October 2016
Get Deployed, Cloud Migration
Operate
Service health and service usage
The Service health and service usage session will provide all the information required to determine if the service is healthy and if the envisioned modalities are being used.
Architect, support
300
July 2016
Get Deployed, Cloud Migration
Managing Call Quality
This session will go into details on managing and optimizing call quality – to ensure that users have a great experience when using Skype for Business.
Architect, support
300
October 2016
Get Deployed, Cloud Migration
Hybrid Operate Training
This session focuses on the operational tasks that are required to successfully operate a Skype for Business hybrid deployment. This includes the daily/weekly/monthly tasks, concepts, and process to patch the on-premises components of a hybrid deployment. This helps to stay up-to-date with the latest security updates, leverage latest product investments, and ensures compatibility with the online service. The session also covers considerations for call quality monitoring in a hybrid deployment and provides an overview to the troubleshooting guide covering hybrid-specific scenarios.
Architect, support
300
October 2016
Cloud Migration
Managing a high quality and reliable service delivery
This session helps you to find answers for “How do I run a Skype for Business Online deployment to deliver great experience to my end users and value to the business?”. What’s involved in user experience, what is delivered by Microsoft and where are you responsible? This session helps you to be prepared for ongoing operations and decide on an operations model.
Collaboration Lead/Architect, Service Owner, IT Admins
300
Get Deployed, Cloud Migration
Recording Coming Soon...
Roles and Responsibilities beyond Skype for Business operations
Which teams are involved in running a Skype for Business Online deployment, what tasks need to be performed? This session helps you to identify the operational roles and map them to teams delivering these operational roles/functions. This allows you to align for operations early and make sure that all teams are ready to engage as soon as the pilot starts.
Collaboration Lead/Architect, Service Owner, IT Admins
300
Get Deployed, Cloud Migration
Recording Coming Soon...
Leverage the Investigate Media Quality using CQD Videos
This six video set provides guidance on how to use Call Quality Dashboard (CQD) to Investigate Media Quality, to be used in conjunction with the Manage Call Quality activities. We recommend that you consume the videos in order as each video builds on the material shared in the previous videos.
  • 1. CQD Online Introduction
  • 2. CQD Basic Concepts
  • 3. Managing CQD Reports
  • 4. Managing a high-quality deployment with CQD
  • 5. Audio Quality investigations with CQD
  • 6. Monitoring Endpoints with CQD

Architect, Consultant, Network Lead
300
January 2017
Get Deployed, Cloud Migration
Call Queues (Preview)
Call Queues provide a mechanism to offer a single call to multiple Skype for Business Online users at the same time. Call queues are in Preview for Skype for Business online. Watch the readiness session to learn what this functionality can do, what the user experience is, and how you can configure it.
Architects, Consultants, Operations
300
December 2016
Cloud PBX Auto Attendant (Preview)
Cloud PBX Auto Attendant is an intelligent virtual receptionist that helps callers navigate the system with interactive prompts. Currently Cloud PBX Auto Attendant is in Preview for Skype for Business online. Watch the readiness session to learn what this functionality can do, what the user experience is, and how you can configure it.
Architects, Consultants, Operations
300
December 2016
Introducing Skype for Business on Mac
This session will walk you through the new Skype for Business on Mac client. It will show you the user experience, walk you through the features and will take a look under the hood – pointing out when Skype for Business for Mac is different than other clients. It concludes with troubleshooting information. This session has been updated to reflect CU2.
Architects, Consultants, Operations
200
December 2016
Skype Room Systems v2
Skype Room Systems v2 enables existing conference rooms with a projector or monitor to easily be turned into Skype for Business meeting rooms. Watch the readiness presentation to learn more about the range of Skype Room Systems devices, when to deploy Skype Room Systems versus other Skype meeting devices, and planning and deployment considerations required for device availability.
Architects, Consultants, Operations
300
December 2016
Meeting Migration Service
Meeting Migration Service automatically sends meeting updates to all meeting invitees when an admin moves the user who is hosting the meeting from on-premises to online or when those users are enabled for Cloud PSTN Conferencing. The new service removes the need for users to run the Meeting Migration tool locally to send meeting updates for all future meetings. Watch the readiness presentation to learn more about the scenarios when the Meeting Migration Service is invoked, when the Meeting Migration Tool is still required, how to plan for the best user experience, and reporting capabilities to report on the result of Meeting Migration Service processing.
Architects, Consultants, Operations
300
November 2016
Cloud PBX Voicemail with Exchange Server on-premises
This training will cover how Cloud PBX Voicemail can be leveraged for users in Skype for Business Online with their Exchange mailbox hosted in Exchange Server on premises. We will talk about the requirements, how to design for it and how it works under the hood.
Architects, Consultants, Operations
300
October 2016
Clients Deep Dive
This session will look into Skype for Business clients: how do they discover a server or service to sign-in against, how do they authenticate, what do signaling flows look like and how can I trouble shoot issues.
Architects, Consultants, Operations
300
October 2016
Skype for Business media flows
Skype for Business uses multiple different real-time workloads: audio, video, desktop/application sharing and also file transfer. This session will explain how the optimal paths is identified and how this knowledge can be used to troubleshoot media connectivity issues. We will talk about the role of the Edge Server as media relay and also discuss the protocols ICE, STUN and TURN that are used in the process.
Architects, Consultants, Operations
400
October 2016
Cloud Connector Edition Deep Dive
Cloud Connector Edition (CCE) is the easiest way for Skype for Business Online to integrate into their existing telephony infrastructure without the need to build a full scale Skype for Business infrastructure. Attend this training to learn how to plan, deploy and manage CCE. If you are already familiar with CCE, but want to learn what is new in version 1.4.1, please refer to the “What’s new section”.
Architects, Consultant
400
October 2016
What’s new in Cloud Connector Edition 1.4.1
You are familiar with Cloud Connector Edition (CCE), but want to understand what has changed in version 1.4.1? Attend this training to learn about improved high availability and auto update features. If you are not familiar with Cloud Connector, please watch the Cloud Connector Deep Dive.
Architects, Consultant
400
October 2016
Cloud Connector Edition click-through training: Introduction
The Cloud Connector Edition (CCE) click-through training will allow you to walk through the deployment of CCE without the need to build your own lab infrastructure and without any waiting times you would experience in a real world deployment. The Introduction Module will provide a short overview over CCE and introduce you to the training.
Architects, Consultant
200
October 2016
Cloud Connector Edition click-through training: Part 1
In the first part of the Cloud Connector Edition (CCE) click-through training you will prepare CCE for deployment. Please view the introduction before starting this training.
Architects, Consultant
300
October 2016
Cloud Connector Edition click-through training: Part 2
In the second part of the Cloud Connector Edition (CCE) click-through training you will configure and test CCE. Please view the introduction before starting this training.
Architects, Consultant
300
October 2016
Cloud Connector Edition click-through training: Part 3
In the third part of the Cloud Connector Edition (CCE) click-through training you will enable CCE for High Availability. Please view the introduction before starting this training.
Architects, Consultant
300
October 2016
Enabling PSTN Calling in Office 365 Interactive Guide click-through training
In this interactive guide, you’ll see how to enable Office 365 users with PSTN calling by assigning calling plans, creating emergency locations, and acquiring and assigning PSTN phone numbers so users can make and receive calls using their Skype for Business client.
Architects, Consultants
300
October 2016
Configuring PSTN Conferencing in Office 365 click-through training
This guide walks you through how to configure Office 365 users with PSTN conferencing and assign Microsoft as the conferencing provider so they can host or create online meetings that people can dial-in to using only their phone, even without Internet access.
Architects, Consultants
300
October 2016
Create worldwide success: how Cushman and Wakefield deployed Skype for Business
Hear directly from Cushman and Wakefield about their Skype for Business deployment story. These customer stories provide a great behind-the-scenes look at a complete customer deployment, from the early days before starting on their UC journey, through the sourcing and planning into the deployment and adoption of Lync, and finally at their current state and plans for the future. Hear how Cushman and Wakefield made UC a reality around the world.
CTOs, Project Managers, Architects, Consultant
200
October 2016