Skype for Business Troubleshooting Self-Help

We are sorry to hear that you are having a problem with Skype for Business, don’t worry we are here to help you!

There are several options to help IT Professionals troubleshoot problems including SOF self-help, help from the community, Office 365 support or Microsoft Premier Support.

We have created SOF self-help troubleshooting guides to try to help you solve your problem, we will guide you via our recommended troubleshooting process.

In addition to the self-help troubleshooting guides we have also updated the SOF Basic Troubleshooting Guide to include general troubleshooting guidance and provide the starting point on how to use the key troubleshooting tools.

The SOF self-help troubleshooting guides will refer to the Basic guide so please take some time to download and familiarize yourself with this first in order to optimize your experience. The SOF self-help troubleshooting guides will recommend which tool to use in troubleshooting a particular scenario and the the SOF Basic Troubleshooting Guide will tell you how to use that tool.

To start with the SOF self-help troubleshooting guides, please chose a problem category from the list below, we will then ask you a number of scoping questions to refine our recommendations.

We may present one or more troubleshooting guides and will order them with the most relevant at the top, if we do not have a guide at this time please leave us feedback. We will continue to add more troubleshooting guides over time.

Let’s troubleshoot!

What kind of problems are you facing?

Clear All Submit