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What is SOF

Overview of the Skype Operations Framework and how customers and partners can leverage this.

Skype Operations Framework (SOF) Outcomes session

Get Deployed

All assets associated with the Get Deployed customer journey.

Contains the detailed process flow through the activities and estimated timings for Get Deployed

Cloud Migration

All assets associated with the Cloud Migration customer journey.

Contains the detailed process flow through the activities and estimated timings for Cloud

Plan
Envision the Solution

Description of the end to end Envisioning Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity.

Workshop to introduce the Discovery Questionnaire, explain what the Discovery scripts do and what permissions are required to run the script.

Discovery document to be completed by the project team prior to engaging with the Envisioning Workshops to discover and capture technical and nontechnical information to feed into Envisioning process.

Guidance on how to setup and run Call Quality Discovery Scripts

Discovery scripts to gather Call Quality Data to input into the Envisioning process

Workshop to define the goals of the deployment, understand the starting point, introduce Skype for Business capabilities if needed, introduce the project delivery methodology (Objectives and Key Results), introduce the Key Success Indicators (KSI) concept and initial define initial KSIs, capture upcoming events that may impact timelines, identify key stakeholders, finalize dates for follow on sessions.

Workshop to define 4-6 Business Use Cases (how will the business benefit from the deployment) to feed into the Envision and Adoption processes

Envisioning wrap up Vision and Scope PowerPoint to provide feedback on Objectives & Key Results, Goals, Business Use Cases, Key Success Indicators, Timelines, Outline Costs, Technical Approach, Key risks and dependencies.

Workshop to define the high level deployment and migration strategy for the project online / hybrid, create high level architectural direction for the project.

Workshop to introduce the Skype for Business Make Meetings Matter envisioning deck. End user focused scenario based training, ensuring full scope of Skype for Business is contextualized.

Workshop to introduce O365 Skype for Business Adoption Success Framework.

Awareness campaign workshop, highlighting the culmination of adoption investments and leveraging Skype Meetings Broadcast for delivery.

Workshop to introduce and provide guidance on the available Skype for Business clients, client deployment options, and devices that are compatible with Skype for Business

Workshop to define the governance model, agree reporting cycle and management , project management , project plan (whiteboard), resource plan, define timeline, define key risks and dependencies and record in risk register, start to create the communication plan.

Envisioning wrap up Vision and Scope document to provide feedback on Objectives & Key Results, Goals, Business Use Cases, Key Success Indicators, Timelines, Outline Costs, Technical Approach, Key risks and dependencies

Initial RACI document to be completed during the Envisioning phase activities.

Assess Overall Readiness

Description of the end to end Readiness Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity. NB this Readiness activity is separate to the Network Readiness Activity which has its own Activity (See Network Readiness Activity).

Discovery document to be completed by the project team prior to engaging with the Envisioning Workshops to discover and capture technical and nontechnical information to feed into Envisioning process

Document that provides guidance on how to deliver the Readiness Assessment

Excel sheet that provides evaluation criteria to use when reviewing the discovery information to assist with evaluating readiness for Skype for Business online.

Workshop to share the summary of the Readiness Assessment back to the wider project team / stakeholders.

Description of the end to end Persona Analysis Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity.

Workshop to drive the Persona Analysis discussion, supported by the Assess-Persona Feature Matrix-V2.xlsx

Matrix of Personas to Skype for Business features used during the Persona Analysis workshop

This report provides a summary of the Persona Analysis and recommends an initial view on which business functions can be migrated to Skype for Business Online

Description of the end to end Health Assessment Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity.

Validation of key configuration and health metrics prior to cloud migration.

Guidance on how to use the information leveraged during the Health Assessment for longer term use

Determine Network Readiness

Description of the end to end Network Readiness Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity.

Kick off deck to share the structure of the engagement with the customer and why this is important to execute

Network Discovery Document to gather additional specific Network related information to feed into the Network Readiness Assessment workshops

Guidance on how to use the Bandwidth Calculator Tool

Workshop to decide if ExpressRoute is a suitable option for this deployment

Guidance for the Microsoft Network Assessment tool to be used in Network Readiness Essentials

Guidance on how to interpret the Microsoft Network Assessment tool results

Onsite Network Readiness Assessment workshops

Estimation of the timelines needed to execute the Network Readiness Assessment

Design the Solution

Description of the end to end Design Cloud PBX Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity.

Workshop to drive the Cloud PBX design session

Document to capture the Cloud PBX design

Description of the end to end Design Cloud PBX Architecture, Coexistence, and Migration Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity.

Workshop to drive planning of the Cloud PBX hybrid design and encompasses Cloud PBX with on-premises PSTN connectivity and PSTN Calling.

Document the Cloud PBX hybrid design and encompasses Cloud PBX with on-premises PSTN connectivity and PSTN Calling.

Description of the end to end Client Migration Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity.

Workshop to drive Client Migration Planning

Template to document the Client Migration approach

A template to document endpoint specific information on how to design, deploy and operate each device.

A design template that discusses about Skype for Business enabled meeting rooms with Skype Room Systems. Device specific guidance for planning, deploying and operating Skype Room Systems included in this guide.

Playbook to record Regionally Hosted Meetings decisions and mapping of offices to preferred data locations to input into user enablement scripts.

Workshop to drive device selection based on device capabiities, intended use cases and business requirements. This version focuses on Skype for Buiness enablement of any existing meeting rooms. Upcoming versions will cover additional devices as well.

Guidance workshop to drive the understanding of what is required to manage a a high quality and reliable service delivery of Skype for Business Online

Workshop to drive the Operational Role Mapping activity, determining who will undertake what operational task.

Workshop to drive the Operational Role Mapping activity, determining who will undertake what operational task.

Guidance on how to deliver the Operational Role Mapping activity.

Deliver
Deploy, Migrate and Roll Out

Description of the end to end Deployment Guidance Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity.

Workshop to share what needs to be considered during the Prepare and Deploy stages, introduces the check list and how to use it, and introduces the supplementary configuration information.

An initial check list of Prepare and Deploy activities with descriptions and external links that helps the project team to plan the prepare and deploy phase activities and to keep a track of progress.

Documentation to help set up Call Quality Diagnostics, assign subnets, and explain the criticality of doing this early in the deployment.

Workshop to help set up Call Quality Diagnostics, assign subnets, and explain the criticality of doing this early in the deployment.

Documentation to help set up hardware Phones for Skype for Business Online including migration considerations.

Workshop to help set up hardware Phones for Skype for Business Online including migration considerations.

Documentation to help set up Quality of Service DSCP markings for Skype for Business Online.

Documentation to provide guidance for VPN configuration for Skype for Business Online.

Guide for the timelines needed to execute the Deployment Guidance activities

Example Datacentre Deployment Project Plan

Example Site Implementation Project Plan

Description of the end to end Site Rollout and Migration Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity.

Guidance on how to use the Site Rollout and Migration assets

Site-level discovery questionnaire and input file creation tool for User Enablement Scripts.

Site Rollout and Migration Playbook to be used to drive the per site rollout or migration

Tracking Sheet for Site Rollout and Migrations leveraging the playbook.

Description of the end to end Test Guidance Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity.

Workshop to share what needs to be considered during the testing phases, introduce the assets and discuss preparation and resources.

Guide for the timelines needed to execute the Testing Guidance Activity

Updated matrix of Skype for Business Online tests, admin, client, voice , conferencing, hybrid and status summary

Final deck to report out the test results

Testing Plan

Enable Users at Scale

Description of the end to end User Enablement Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity.

Guidance related to how to use the scripts for enabling or migrating users to Skype for Business Online

PowerShell scripts to assign licenses and enable users for Cloud PBX, PSTN Calling (plus CCE) and Cloud Based PSTN Conferencing at scale. The same scripts can also be used for migrating on premises users to the cloud

Develop Habitual Use

Description of the end to end Adoption Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity. NB - Adoption planning starts in the Envisioning Phase

Awareness campaign workshop accompanying sample campaign deck

Bill of Materials for job aides, awareness templates, links to existing training resources

Workshop to introduce the Skype for Business Make Meetings Matter envisioning deck. End user focused scenario based training, ensuring full scope of Skype for Business is contextualized.

Workshop to introduce O365 Skype for Business Adoption Success Framework.

Workshop to introduce and provide guidance on the available Skype for Business clients, client deployment options, and devices that are compatible with Skype for Business

Quick start guide for leveraging Instant Messaging

Quick start guide for leveraging Meetings

Quick start guide for leveraging Dial in Conferencing

Quick start guide for leveraging Voice

Email template for kicking off workshops

Operate
Support the Solution

Description of the end to end Basic Troubleshooting Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity. NB - Adoption planning starts in the Envisioning Phase

Document providing initial troubleshooting guidance and a background for the web troubleshooter, for example how to enable client logging, where to find logs etc.

Proactively Monitor the Solution

Description of the end to end Manage Call Quality Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity. NB - Adoption planning starts in the Envisioning Phase

Guidance on how to use the online Call Quality Dashboard to determine the quality of service that users getting.

Documentation to help set up Call Quality Diagnostics, assign subnets, and explain the criticality of doing this early in the deployment

Workshop to help set up Call Quality Diagnostics, assign subnets, and explain the criticality of doing this early in the deployment

Description of the end to end Hybrid Monitoring Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity. NB - Adoption planning starts in the Envisioning Phase

Guidance on how to monitor a hybrid environment

Guidance for the Administrator to help understand where to look in the O365 portal for Skype for Business Online Service Health and upcoming changes, how to leverage the notification centre

Operational playbook to manage a high quality and reliable service delivery of Skype for Business Online.

CDQ Report Templates that support the Operational playbook to manage a high quality and reliable service delivery of Skype for Business Online.

CDQ Report Templates that support the Operational playbook to manage a high quality and reliable service delivery of Skype for Business Online with no Building Information.

Manage Daily Operations

Description of the end to end Run Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity. NB - Adoption planning starts in the Envisioning Phase

Document providing guidance on patching the on premises components of a hybrid deployment

Initial guidance on the daily, weekly and monthly tasks to be undertaken when engaged in a hybrid deployment

Reporting Service Usage

Description of the end to end Measure Usage Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity. NB - Adoption planning starts in the Envisioning Phase

Guidance on how to leverage Office 365 reports to determine usage of the Skype for Business Online service