The Skype Operations Framework (SOF) provides a foundation for customers and partners to accelerate success with their Skype for Business Online journey. Be it small or large organizations, SOF provides the methodology to guide customers and partners on when and how to use the included tools and assets to drive their Skype for Business migration or deployment while delivering quality and reliability. This is a major benefit for many who, in the past, had to figure out how to navigate their deployment on their own; customers and partners can now build their own delivery capabilities using the SOF delivery methodology as the foundation.
Gather information and insights to assess, design and prepare for a cloud communications service. Define expected business value, assess readiness for implementation, and undertake remediation activities.
Understand how to effectively implement & deliver a cloud communications service while driving adoption. Identify areas for improvement by implementing new features and capabilities as they are released to deliver rapid success and add value.
Maintain a high quality and reliable cloud communications service through monitoring, reporting, and support services.
FastTrack is the customer success service design to help customers move to Office 365, smoothly and with confidence. FastTrack covers planning, delivery and adoption aspects of the customer lifecycle. FastTrack best practices, tools, and resources associated with Skype for Business are based on SOF. SOF extends FastTrack with guidance for ongoing operational management, and provides additional Skype-specific details for planning and deployment. All Office 365 customers should utilize FastTrack for planning, deployment, and adoption, and should follow SOF throughout the lifecycle of Skype for Business deployments. In addition, customers should consider using partner managed service offerings built on SOF for elements not covered by FastTrack, including ongoing operations, and, when needed, other workload specific activities.
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